Terms and Conditions

Katy's Puto Flan

  1. Meet-ups are from Monday to Friday only (business days). See #4 for holiday and weekend terms.
  2. Time of pick up:
    • For Makati area – order can be picked up from 1PM-5PM
    • For Pacita, San Pedro, Laguna area – order can be picked up by 7PM the earliest (since I have a day job and this is the earliest possible time that I can meet you and deliver your order) and latest by 9PM.
  3. The puto flan is made to order. It is required that you place and confirm your order at least 2 days prior to the day of pick up. If you really need to have the product earlier than 1PM (Makati area) or 7PM (for Pacita / San Pedro area), kindly mention it when you inquire and I’ll see if it would be possible for an earlier meet up time. However, I cannot always guarantee that this request will be granted.
  4. For holiday and weekend reservations, please inform me at least 4 days prior to the day of pick up. Orders can be picked up from 9AM-1PM.Please note that as much as possible, I can only guarantee orders for delivery on weekdays (unless something’s up).
  5. Payment terms:
    1. A non-refundable down payment of 50% of the purchase (handling fee not included) is required to confirm your order.
    2. You may pay via bank deposit (BPI) or Paypal. Please refer to the Payment modes section for the bank account details. For payment via Paypal, just send me your email address and I’ll email the request for payment / invoice.
      • Upon payment via bank deposit, please do send me a copy of the deposit slip / receipt as proof of payment at katysputoflan@gmail.com
    3. I shall inform you via email or text message once I received your payment and as confirmation of your order.
    4. The remaining balance shall be paid in cash on the day of pick up
    5. If you opted to pay in full to confirm your order, that’s also okay.
  6. Cancellation of order / change of pick up date
    1. In case of cancellation of your order at least 2 days in advance of the day of pick up, I shall refund only the 50% of your payment to your bank account (if you paid in full to confirm your order).
      • Ex. The date for pick up is on Wednesday, but you decided to cancel your order on Monday (or earlier). The 50% of the full payment will be refunded to your bank account.
    2. No refund will be given under the following situations:
      • If you have paid in full but cancelled in 1 day or less prior to the day of pick up (Ex. The date for pick up is on Wednesday, but you decided to cancel your order on Tuesday. The full payment is forfeited.)
      • If you paid in full but cancelled on the day of pick up
      • No shows
    3. Change of date for pick up in 2 days or less prior to it will charge and additional PHP 50 per box. You should notify me ASAP regarding the change, and payment should be made immediately. Otherwise, I will still consider the original date that you have provided as the valid one.
      •  Ex. The date for pick up is on Wednesday, but you decided to change the date of pick up on a Monday or Tuesday. You have to pay an additional PHP50 per box to confirm the change of date.
    4. No penalty for change of date at least 3 days prior to pick up. Just inform me as soon as possible.
    5. Again, no refund of down payment, especially for cancelled orders and no shows.
  7. Prices may change without prior notice. Please check this blog for updates.
  8. Katy’s Puto Flan reserves the right to not accept orders under circumstances it deems necessary or for a legitimate reason.

 

 

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